Contact

The most important phone call or email that we'll handle today? That would be yours.

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Give us a call
Our Members Service representatives are here to help with applications, account questions, and more.
Straight to our inbox
Message us in Digital Banking or through our secure Zixmail for account related questions.
Anytime access
Digital Banking is the branch that never closes. Take care of business when it's convenient for you.

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We can't wait to hear from you

At Dominion Energy Credit Union, we take pride in our first-class personal service. Our friendly Member Service representatives will answer your call quickly and get you the information you need.

Member Service Center
  • Phone: 800-268-6928
  • Hours: Monday to Friday, 8 a.m. to 6 p.m. ET
  • Assistance with account questions, loan applications and more
Private Teller Phone Banking
  • Richmond: 804-521-2525, option 4
  • Outside Richmond: 800-268-6928, option 4
  • Hours: Available anytime, 24/7
Email
Mailing Address

P.O. Box 26646, Richmond, VA 23261-6646

Dominion Energy Credit Union Branches

Find a DECU branch near you or visit a CO-OP Shared Branch.

9 am - 4 pm, ET, Monday - Friday

Contact Us

The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or you may also use our secure Zixmail email system at www.dominionenergycu.org/securemail. 

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Committed to your financial well-being

Join Dominion Energy Credit Union today and discover the perks of working with a financial partner that always has your best interests at heart. 

Dominion Energy Credit Union, headquartered in Richmond, Virginia, is a full-service financial institution that serves Dominion Energy employees and offers competitive rates on loans, credit cards, savings and more.