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Experience personal attention unlike anywhere else by calling our Member Service Center at 800.268.6928.

Stay Connected

We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here

7 am - 5 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-MYCU (6928)
  • Fax: 804-771-3768
  • Email: mycu@dominionenergy.com 

    (Please note: This email address is not secure. Log into Online Banking to send us a secure message or use our secure Secure Zipmail Service.)

    Private Teller

    Richmond: 804-771-4708
    Tie Line: 8-736-4708
    Long Distance: 800-268-6928

Mailing Address

One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646

Street Address

701 East Cary Street
Richmond, VA 23219

Inter-Office Address

OJRP 15, Richmond, VA

9 am - 4 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-6928
  • Fax: 804-771-4820
  • Email: decumortgage@dominionenergy.com
  • Dominion Energy Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Jimmy Ange: NMLS #504288
    • Pat Poythress: NMLS #504289
    • Jill DeHaven: NMLS #1273610

In observance of certain holidays, Dominion Energy Credit Union will be closed on the following days:

2017 Holiday Closings

In observance of: Closed on:
New Year's Day Monday, January 2
Martin Luther King Jr. Day Monday, January 16
Good Friday Friday, April 14
Memorial Day Monday, May 29
Independence Day Tuesday, July 4
Labor Day Monday, September 4
Veteran's Day Friday, November 10
Thanksgiving Thursday, November 23 & Friday, November 24
Christmas Monday, December 25
  • ACTIVATION or Select/Change PIN: 866-985-2273
  • Card Lost/Stolen: 800-268-MYCU (after-hours 888-918-7703)
  • Card Activation: 800-527-7728
  • Select/Change PIN: 888-886-0083
  • Card Holder Service: 800-654-7728 or 866-820-5967
  • Card Lost/Stolen: 800-449-7728 or log in to Online Banking and use the "View My Visa" link to report it quickly
  • Card Transaction Denial: 888-918-7313
  • Credit Card Verified By VISA: 800-918-7490
  • CURewards Merchandise Redemption: 800-621-4112
  • CURewards Travel Redemption: 800-900-6160
  • VISA Credit Card Payments:
    Dominion Energy CU, PO Box 71050, Charlotte, NC, 28272-1050

For Online Banking support - please contact Member Services at mycu@dominionenergy.com or (800)268-6928.

The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or use our Secure Zixmail Service.


Answer these six questions and be entered to win:

Question 1

What is the lowest possible rate on a Dominion VISA® credit card?

(Hint: Account for the cards that you're Banking on.)

Question 2

Where are the documents needed to open a checking account?

(Hint: Success lies in the Form of your answer.)

Question 3

What feature can you use to analyze how much you could save by refinancing your auto loan?

(Hint: Calculate this carefully.)

Question 4

Where can you find the top 75 reasons members love Dominion Credit Union?

(Hint: The Difference for our Membership is clear.)

Question 5

Where can you enjoy surcharge-free ATM transactions?

(Hint: Branch out and locate the answer.)

Question 6

What are three banking tasks you can complete with your smartphone or tablet?

(Hint: Mobility is the key.)

Tell us a little more about yourself

Submit your name, email and feedback.


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Proudly Serving Dominion Energy Employees & Their Families

Since 1940 our goal remains the same; to help Dominion Energy employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.

Learn More About Us

Dominion Energy Credit Union