Online Banking

1. Sign in to Online Banking
2.  Click “Services”
3. Click “eStatements”
4. Select an account to enroll
5. Click “Continue” and follow the prompts

To sign up for Digital Banking click “Enroll Today!” in the Digital Banking log in at the top of the page. You will be prompted for account information to sign up. You must enter your name (primary member’s name) as it appears on your Dominion Energy Credit Union statement. Click here for some easy “how-to” videos on Digital Banking.                                

Note: you will need to have your member number handy to sign up. Here are ways to access it:

• Reference your Welcome kit
• View your statements
• Call member services

• Registered users: The Digital Banking login is at the top of each Dominion Energy Credit Union page. Simply enter your user ID and password and click "Log In" to continue the process. You can also download our Mobile App from your App store and log in using the App.
• New users: Click on the “Enroll Today” link in the Digital Banking login box at the top of the page. Follow the prompts to enroll. Enter your information exactly how it appears on your statement.
  

Click here for easy “how-to” videos on the various services offered through Digital Banking.

To protect you and your account against identity theft, if you enter the wrong login information multiple times your Digital Banking account will be locked. Please wait an hour and try again. If still locked out, please call us at 800-268-6928 to unlock your account. 

You should change your password frequently and any time you believe it has been compromised. Once in Digital Banking, you may change your password as often as you like. To change your password, click on "Preferences" and then "Security." From there you will be able to change your password under the "Password" tab. Passwords are required to be changed annually.

If set up, other accounts will be visible upon logging into Digital Banking . 
Please note, you will need to have cross-account transfer set up to access multiple accounts in Digital Banking. Click here for a cross-account transfer form. 

You can transfer cash to your family members safely and securely with any of our convenient options:

• Account to account external transfers: Transfer funds from your checking account here to your  checking, savings, or money market account at another bank or credit union, and vice versa. All you need is a Dominion Energy CU Checking to account and Digital Banking with Bill Payer.
• Bill Payer: Add someone as a payee and send money through Bill Payer (link to BP). Click here for a How-To video.
• Zelle^®: send money to friends and family from your checking account to theirs right from within Digital Banking.
• Cross account transfers: Transfer between your Credit Union account and another member’s account on which you are the primary or a joint account owner. This will also allow you to view the other account within your Digital Banking. To set up cross account transfer access please complete and submit the Cross Account Transfer form
• One-time transfer to another DECU member account: See the FAQ for “one-time transfers to another DECU member”.

In Digital Banking, simply click “Bill Payer," "Bill Payments," and then the "Transfers" tab. You can transfer funds from your checking account here to a checking, savings, or money market account at another bank or credit union, and vice versa.

• Easy to set up
• Free inbound transfers
• Minimal fee for outgoing transfers - only $2.00 each
• Transfers typically take 1-3 days to complete

To transfer funds between your Dominion Energy Credit Union accounts you can:

• Log into Digital Banking, select “Transactions” and click “Funds Transfer.” You can do an immediate transfer or schedule the funds to transfer on a specific date. Transfers can be set up for one time or recurring. For a how-to video, click here
• Call us at 800-268-6928 and we will be happy to transfer the funds for you.
• Transfer funds at any ATM, DECU branch, or Co-Op Shared Branch. Click here for a list of locations
• You may also do transfers through our Private Teller phone service.

For a quick How-To video on making a Member-to-Member transfer, visit our How-To videos  or follow these steps: Login to Digital Banking and click Transactions – Member-to-Member Transfer 

• Specify whether the transfer is a single transfer or if you want to link to the other account, so it is easier to transfer in the future
• Next, you will need the destination member number (add leading 0's if the member number does not equal 10-digits)
• You will need to know if the destination is a savings, checking, money market, or loan. You can’t transfer directly to another member’s credit card
• For anything but a loan, you will use an “S” followed by the four digit identifier (eg S0000, S0001, S0010, S0004, S0007). For a loan you will use an “L” followed by the four-digit identifier
• Finally, you will need to know the first three letters of the recipient’s Last Name